Refund Policy

The short version

If Pro is not what you expected, write to hello@inream.com within 14 days of the payment and we refund it in full. No form, no interview.

Renewals

A renewal charge you did not want is refunded within 14 days of that charge, provided you have not exported a clean video during the new period. Cancelling in Billing stops future renewals; Pro then runs to the end of the period you already paid for.

How long it takes

Refunds are made to the original card through AllPay. We start them within two business days; how quickly the money appears is your bank's business, usually five to ten days.

What is not refundable

Periods that have already ended, and accounts closed for abuse of the service. Free use of the product is, obviously, free.